Returns Policy

REFUND POLICY

If you are not completely satisfied with your purchase, please contact usOne of our representatives will be happy to help make things right within 30 days of receiving your order.

DAMAGED ITEM / LOW QUALITY PRINT

For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors in future printing.

EXCHANGE POLICY

W
e want you to totally satisfied with your purchase, so if there are any issues with your purchase and you would like to exchange the item(s). We will need to you return the unwanted item(s) and place a new order. Please follow these steps below to return the item(s):

  1. Put the item(s) back to the original package if possible
  2. Print out and fill out the RMA form on the link below, then include it in the package.
    Click here to download RMA form!
  3. Choose a mail carrier, pay for postage, and ship the package back to us at the address below:

    Faithify.us
    Attention: Returns Department
    P.O Box 2126
    Cypress, CA 90630
  4. After that, place a new order.

Once we receive the returned item(s), the refund will be issued within 24 - 48 hours. You will be notified by a notification email when the refund is issued. The refund usually takes 3 - 10 business days to appear on your bank statements depending on your card issuer.

Requirements for Returns:

  • Must include a valid original purchase order number provided by www.faithify.us (All purchases made outside of www.faithify.us must contact their seller regarding returns.) 
  • Returned products must be in their original packaging without any missing contents.
  • Returned products that are damaged or missing contents are subject to a minimum 15% restocking fee.
  • For order over $75, returned products are subject to 15% restocking fee.

Refunds will be issued after the returns are received.

*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. We are not liable for lost or stolen return packages during transit/delivery.

*Please Note: All Sale items are NOT eligible for exchanges.

Original shipping and handling fees are non-refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.


    CANCEL ORDER

    All Printed On Demand Items will be processed after 24 hours, at this point, we are not able to cancel the order. If you wish to cancel the order, please contact us within 24 hours after the order is placed. 

    If you wish to cancel the order after the printing process has already begun, please contact us. Return may be needed in order to receive a refund.

     

    Size Chart
    faithify.us sizing chart